Quiz 2026 EXIN Unparalleled ITIL Reliable Exam Tips

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EXIN ITIL Foundation (V4) Sample Questions (Q178-Q183):

NEW QUESTION # 178
What is defined as "the role that uses services?

A. Service consumer
B. Customer
C. User
D. Sponsor

Answer: C

Explanation:
User: A person who uses services; e.g. the company employees.
https://www.bmc.com/blogs/itil-key-concepts-service-management/

NEW QUESTION # 179
Which of the following statements about processes is INCORRECT?

A. We must be able to measure them in a relevant manner
B. They deliver specific results
C. They respond to specific events
D. They are units of organizations designed to perform certain types of work

Answer: D

NEW QUESTION # 180
Which of the following statements is CORRECT?
1.The only phaseof the Service Management Lifecycle where value can be measured is Service
Operation
2.All of the phases of the lifecycle are concerned with the value of IT services

A. 2 only
B. Neither of the above
C. Explanation:
QUESTIONNO: 269 Which of the following is NOT an aim of the Change Management process?
A. Overall business risk is optimized
B. Standardized methods and procedures are used for efficient and prompt handling of all Changes
C. All budgets and expenditures areaccounted for
D. All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
D. Both of the above
E. 1 only

Answer: A

NEW QUESTION # 181
Which of the following is an example of incident?

A. A user has requested access to a shared repository
B. A user wants to reset the password of a server
C. An application is not available during the business hours
D. A backup server is being rebooted while services are running on the primary server

Answer: C

NEW QUESTION # 182
Which costs are included in the value proposition of a service?

A. Tangible or intangible results for the service consumer because they are using the service
B. Additional expense that the service consumer has because they are using the service
C. The benefits, usefulness. and importance of the service that are perceived by the service consumer
D. Money that the service consumer no longer needs to spend because they are using the service

Answer: C

NEW QUESTION # 183
......

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Quiz 2026 EXIN Unparalleled ITIL Reliable Exam Tips

Wiki Article

ITIL Exam guide: ITIL Foundation (V4) & ITIL Test engine & ITIL Real dumps

EXIN ITIL Foundation (V4) Sample Questions (Q178-Q183):

Providing You High-quality ITIL Reliable Exam Tips with 100% Passing Guarantee

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